Persistent problems are ones that have existed for a long time and have proven to be unresponsive to previous attempts to solve them.
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before evaluating each idea independently to determine which ideas are the best.
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Third-Party Audits
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may be too close to them to see them clearly—they cannot see the forest for the trees.
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may be too close to them to see them clearly—they cannot see the forest for the trees.
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Voice of the Customer
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most customers do not complain officially about their experiences—if they don’t like what you do for them they more often merely move on to another supplier or suffer in silence.
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Waste (“Muda”) Checklist
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Identify Project Risk (5 X 5 Matrix)
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Tom Kendrick’s 2009 book Identifying and Managing Project Risk.
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