“This is an important book; it is a necessary book. It comprehensively addresses the rapidly expanding role of the project manager, a role that is striving to keep up with the corresponding expansion in the definition of project success.”
—from the Foreword by Michael O'Brochta

This new edition of a classic, bestselling guide addresses the soft project management skills that are so essential to successful project, program, and portfolio management. Mastering leadership, negotiation, conflict resolution, change management, and organizational politics has always been key to project manager success. This book demonstrates the why and how of creatively applying soft project management skills in these areas and shows how to develop, adjust, and hone these skills given the forces and trends in today's business world.

Using real-world stories and case studies to model how to implement these skills, Englund and Bucero illustrate how the right mix of soft and hard professional skills can help create an environment that supports greater project success. This second edition features new sections on agile project management, ethics, business analysis, management across generations and between cultures, and more. It maps well to recent topic updates in the sixth edition of the Project Management Body of Knowledge.

This book is a valuable manual for all the complex interpersonal skills necessary for project managers' success and will help them develop a more complete portfolio of skills, knowledge, and attitudes to serve as road maps to greater project success.

Alfonso Bucero