Retail is going through difficult times and is suffering the consequences of both the economic crisis and the digitization of society. Fundamentally, there is a bigger problem: stores cannot keep up with the changing behavior of customers who are connected 24/7, customers for whom there is no distinction between online and offline.

The End of Online Shopping: The Future of New Retail in an Always Connected World describes how the smart, the sharing, the circular, and the platform economy are shaping a new era of always connected retail. Retailers urgently need to innovate if they want to stay relevant in a world dominated by marketplaces and sharing platforms. The book contains inspiring examples from different industries — which include the usual suspects such as Amazon, Alibaba, and Google, but also local startups — and covers all aspects of the customer journey, from orientation and selection to delivery.

The End of Online Shopping provides an excellent overview of shopping trends and developments worldwide, and offers readers indispensable insights into the future of retail.

Sample Chapter(s)
Introduction

Contents:IntroductionThe Onlification of SocietyOnlife Retail in Smart EconomyConsumers in the Sharing EconomySustainable Shopping in the Circular EconomyWinner Takes All in the Platform EconomyPower to the Onlife ConsumerOrientation: The N=1 EffectSelection: New Paradigm of ChoiceHow to Pay: No-Click Buying in the BlockchainDelivery: The Last-Mile DilemmaCustomer Care: Customer Service Becomes Customer IntimacyNew Business ModelsWork and Study in Onlife RetailThe Rise of the Network SocietyThanksNotesIndex 
Readership: Students, researchers and professionals interested in e-commerce, online marketing, online shopping and retail.
Online Shopping;Retail;Ecommerce;Digitization0Key Features:Unparalleled overview of worldwide retail and ecommerce developmentsA great, plausible vision on the future of retailRenowned author, international keynote speaker, founder of Ecommerce Europe, the European ecommerce association, and Thuiswinkel.org, the Dutch ecommerce association, initiator of the Global E-commerce Summit, an annual ecommerce event held in Barcelona

Wijnand Jongen