Empathic statements are the spice of conversations.
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When it comes to establishing and building friendships through verbal behavior, take your cue from LOVE (Listen, Observe, Vocalize, and Empathize).
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The way to be sure you hear what someone is saying is to pay attention to their verbal pronouncements.
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Freely distributing the pieces increases likability, puts people in your debt, and gives you allies should you need their help in gaining successes down the road.
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The problem is people seldom take into account the benefit of sharing the glory: goodwill. Glory has a short expiration date; goodwill has a long shelf life.
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4. Ego. People are naturally egocentric; they think the world revolves around them. Stacey demonstrated her self-focus when she used the “I” word. She elevated herself above her boss, thus unintentionally attacking his ego.
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3. Cognitive Dissonance. Cognitive dissonance is triggered when a person holds two or more conflicting beliefs simultaneously.
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2. Us Against Them or I Against You. Stacey used the pronouns you and I. The use of these pronouns creates an adversarial situation
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1. “If I’m Right, Then You’re Wrong.” People rarely consider the push-pull qualities of declarations such as “I’m right” or “My way is better.”
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GREAT INVENTION, GOOD INTENTION, WRONGFUL MENTION, SHARP DISSENSION